Pre-Order Information

• Pre-Order Nature: Items are pre-order and might require additional pre-ordering from local sellers for certain items.
• Timeline: Pre-order/fansign albums typically take 2-4 weeks for delivery but may take up to a month depending on the website and warehouse.
• Patience Required: Due to the nature of pre-orders, patience is necessary throughout the process.

Payment Policies

• Payment Methods: We accept online banking and fast payment options only.
• Payment Timing: FAST PAYMENT IS REQUIRED to secure your items as quickly as possible.
• EMS Payment: Items may be resold if EMS payment is not made promptly after notification.

Order Cancellation Policy

• No Backouts: BACKOUTS ARE NOT ALLOWED once you have commented/DM'd to place an order.
• Order Commitment: Please ensure you are 100% certain before placing an order.
• Replacement Policy: If you must cancel, you are responsible for finding a replacement buyer yourself.

Refund & Damage Policy

• Courier Issues: We do not offer refunds for items lost or damaged during shipping (courier-side issues).
• Buy/Claim Disclaimer: ALL PURCHASES ARE AT YOUR OWN RISK.
• Admin-Side Issues: Refunds will only be provided for admin-side issues with proper documentation (unedited unboxing video).
• Item Sensitivity: Please avoid ordering if you are particularly sensitive about minor defects.

Abandoned Orders

• Abandonment Period: Items unclaimed for more than 3 months without valid explanation may be resold.
• Extensions: Longer holding periods will only be considered with valid reasons.